Rajan's View

Overview  As customers, we shop with various brands (i.e. labels, retailers and ecommerce marketplaces). Once, we grow comfortable with certain bands, we tend to interact more frequently with them. In today's channel-less world, this interaction takes various forms - visiting stores, following the social media updates for inspiration, searching/browsing online in the apps and last but not the least talking to customer service. However, despite all the "breadcrumbs" we leave behind with the brand, the experience often leaves us wanting more. On the other hand, brands are increasingly wanting to know and understand about their customers. Various attempts are made at "personalizing" the experience. This is mainly along three pillars below - Elevating service in physical touchpoints such as stores Loyalty programs to incentivize repeat purchases Seeking out patterns in data from products, services, channels and customers Out of the the above 3, #1 and #2 can be expe...

Singapore Inspired Chilli Chicken If you are living in Singapore, inevitably one gets to try the various hawker centers . The trademark style of many of the stalls is various cuisines, all cooked fresh. And, there is a hint of different cultures like - Chinese, Malay, Indian, Indonesian, Thai and Vietnamese in the food and the cooking styles. Inspired by the cooking style, this is a simple recipe to make chilli chicken. It can be had as a starter/appetizer, finger food for drinks or even mixed to plain soba / rice noodles as a garnish.  The recipe is a bit of a shortcut, utilizing the ready made sauces and pastes that are available from the supermarkets. Contributed by  Rajan Manickavasagam . Published  30. September 2023 Chilli Chicken garnished with Coriander Ingredients 2 Chicken breast pieces 1 cup of Ris Red Chilli Sauce 1 cup of Riverina Garlic, Chilli, Ginger paste 1 bunch of chopped Coriander leaves 3 tablespoons of vegetable oil Salt (to taste) Instructions Dice ...

  Lights and Dreams  I drink in your sight, Along with bursts of morning light. As the shadows disappear, Our dreams appear. A short poem inspired by the haiku format.

Overview  As the FairPrice group in Singapore completes 50 years, "The Price of Being Fair" book is a timely story of it's birth and evolution. The book has been authored by Sue-Ann Chia and Shing Huei Peh. While being true to history, the book has nuggets of "behind the scenes" information, given the time the authors have spent with various leaders at FairPrice. The book is already a best seller according to Kinokuniya book store. At under 200 pages, it makes for a breezy read. The Usual Suspects Having worked in retail industry for over two decades, the travails of  NTUC FairPrice seem familiar to me. A retail CEO once remarked that retail is a pretty "public" industry. There is not much behind which a retail business can hide. As such, retailers often have to follow the aspirations and concerns of the communities and customers they serve. The journey of FairPrice from being an EDLP (everyday low price) retailer to one having multiple formats, busin...

Together  I see the sun set in you eyes. A sky full of stars, fills my sight. A short poem inspired by the haiku format.

Roast Chicken In some parts of the world, December is the time of holidays and colder weather.  During this time, it's nice to have a sumptuous and healthy meal. Here is a fairly simple recipe for roast chicken. The ingredients should be available everywhere. Contributed by  Rajan Manickavasagam . Published  19. December 2021 Roast Chicken with Spiced Pomegranate Juice Ingredients Salt (to taste) Crushed black pepper  1 Pomegranate 12-15 peeled baby potatoes 2 Onions 2 Carrots 2 Red Bell Peppers 6 Chicken thigh pieces 10 tablespoons of olive oil 1 tablespoon of garam masala 1 tablespoon of Kashmiri red chilli powder 1/2 teaspoon white wine vinegar 1/2 teaspoon baking soda Instructions Roast Chicken Peel and blend 1 pomegranate in a blender without adding any water. Divide the pomegranate juice into 2 cups/portions. To on one of the portions, add 2 tablespoons olive oil, salt, pepper, 2 tablespoons garam masala and 1 tablespoon Kashmiri red chilli powder. Coat the chi...

Promotions in Retail Promotions are part of the 4P's (Product, Price, Promotion, Place) of retail marketing. Promotions have always been a key part of the customer experience in retail. Promotional activities largely include a mix of marketing and advertising spend.  Evolution of Promotions With the onset of digital/online retail, the nature of promotional activity have been changing.  Earlier in the world of physical retail, promotions were characterized by a sense of "theatre". It was about decking up the stores with banners, special merchandising and other ploys (such as the KMart Blue Lights ).  In the digital/online world, the "theatre" element has been replaced by one of "urgency". Flash sales, auctions, product launches etc. give customers a sense of urgency to grab the deals as they are available for a small amount of time. The One that Started it All Typically, promotions had been linked to major festivals or events such as Christmas (in most ...

Overview The COVID-19 pandemic has captured everyone's attention and impacted our daily lives for the past few months. It is likely to remain that way for the foreseeable future too as we learn to navigate around it. Several organizations and volunteers globally have create various kinds of dashboards, databases etc. so that information is available to everyone. Some of them are - Covid 19 database by John Hopkins -  https://github.com/CSSEGISandData/COVID-19 Covid 19 India dashboards -  https://github.com/covid19india/covid19india-react Covid 19 India clusters -  https://github.com/someshkar/covid19india-cluster WHO app -  https://github.com/WorldHealthOrganization/app Covid 19 time series data -  https://github.com/pomber/covid19 And, many others Approach From the various open source applications already created for COVID, came my inspiration too, for a chat bot. The idea is to empower local communities with data and insight so that they are better informed as...

Overview In the previous post , we saw how beacons were deployed in all machines using state files. Salt internally uses zero MQ messaging for communication between the master and minions. As with any messaging framework, there are publisher(s) and consumer(s). One can think of the beacons (on salt minions) as publishers and reactors (on salt master) as consumers. Salt Concepts Covered In this post, the following Salt concepts are covered - Beacons - Monitor minions for state changes, system diagnostics etc. Reactors - Trigger reactions when events occur in the managed systems running minions. Beacons A beacon on the minion can be used to monitor various system events such as - memory usage, CPU load average, overall statistics, user commands etc. The beacon deployed in the previous post contains the 'sh' module. Sh module monitors all commands run on a machine which has the salt minion running. Note: Every time a beacon is deployed to the salt minions, ...

Overview In the previous post , we saw how to setup the salt master and minions. Now, let's see how we can use Salt to maintain a consistent state in the infrastructure. The state here could mean - software, configuration, permissions etc. Salt Concepts Covered In this post, the following concepts are covered - Formulas (States) - A declarative or imperative representation of a system configuration. Top File - Matches formulas and Salt pillar data to Salt minions. State Management One of the key concepts in Salt, is state management. State management in Salt ensures that the applications and infrastructure is managed centrally (as you would using other tools such as Chef, Ansible, Puppet). In addition, state management also ensures that if someone changes the configuration in a minion, state management will rest it back to what it should be. This way, Salt ensures that all changes to application, infrastructure, configuration, permission etc. are managed cent...